March 13, 2017

With Tennessee sales tax returns due next week, the Tennessee Department of Revenue has issued the following update regarding their new TNTAP (Tennessee Taxpayer Access Point) website:

February sales tax returns which are due March 20 will not be penalized if filed by March 31, 2017.

There is currently a way to file sales tax returns without the new logon on the Department’s website.  Click on the TNTap logo; under the list of Additional Non-logon Services at the bottom of the page, click on “File a Sales & Use Tax Return”.  Revenue plans to keep this option available at least through the April 20th due date.  The return due May 20th would be the first return for which you would have to have your new logon. 

When you get to the Taxpayer Information page, there are two boxes and you will have to complete one or the other.  The “ID type” box is your old sales tax account with a zero in front to get your 10 digits; the second box is your new account number which was provided by letter to the client last week.  It is a 10-digit number with three letters (AAA) at the end.  “SLC” are the three letters for sales tax.  Obviously, the box for the filing period is required.

The bank account information will not be there because, for security reasons, Revenue was unable to transfer such information between systems.  Credit card information has never been captured and retained.

Revenue is aware of the backlog of telephone calls and is using all available personnel; it has extended its hours of operation to 7:00 am to 6:00 pm Monday through Friday.

If you send questions and/or information requests through the “Revenue Help” feature on the Department’s website, your current turnaround time will likely be closer to a day rather than the normal two hours or less.

For a complete overview of the program, read http://bit.ly/TNTAPnews or visit tntapinfo.com