Webinar: The Value of Conflict
WB366 | Course | Basic | Scheduled
Description
Poorly handled conflicts can lead to break downs in communication, reduced morale, and higher turnover. However, when managed well, conflict has the potential to bring value to the organization and the team. Conflict is a costly and often mishandled occurrence in the workplace. Successful conflict resolution occurs by listening to and providing opportunities to meet each side needs, and adequately addressing their interests so that they are each satisfied with the outcome. In this you will learn the different conflict modes, how to choose the appropriate strategy for your situation, and how relationships impact your ability to promote the positive outcomes and minimize the negative outcomes of conflict.
Credits
| Number of Credits | Type of Credits |
|---|---|
| 1.00 | Personnel/HR |
Designed For
All business professionals
Prerequisites
None
Highlights
- Conflict resolution
Objectives
- Understand the power and potential of conflict in the workplace
- Learn the five conflict handling modes, positional and problem solving strategies
- Choose the best approach to addressing a conflict situation
- Develop techniques to improve conflict communications and relationships
- Adopt strategies to deal with difficult personalities
Preparation
None
Notes
This webcast is provided by ACPEN. After registering for the course, you will receive an email from ACPEN with instructions for logging in to the webcast and obtaining your eMaterials.
Prices
- Member (Early Bird)
- $39.00
- Non-Member (Early Bird)
- $59.00
- Member
- $39.00
- Non-Member
- $59.00