Webinar: ProActive Response Group De-Escalation Training
WB1055 | Course | Basic | Scheduled
Description
In today's workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.
Credits
| Number of Credits | Type of Credits |
|---|---|
| 1.20 | Personnel/HR |
Designed For
Anyone in the workplace
Prerequisites
None
Highlights
- Definition of De-Escalation
- Recognizing Anger
- Situational Awareness
- LOWLINE Technique
- MR EBS Technique
- Posturing
- Controlling the Environment
Objectives
- Understanding De-Escalation
- Techniques to De-Escalate when violence is less likely
- Techniques to De-Escalate when Initiator is Volatile or Un Predictable
Preparation
None
Notes
This webcast is provided by ACPEN. After registering for the course, you will receive an email from ACPEN with instructions for logging in to the webcast and obtaining your eMaterials.
Prices
- Member (Early Bird)
- $39.00
- Non-Member (Early Bird)
- $59.00
- Member
- $39.00
- Non-Member
- $59.00