Webcast FAQs

Frequently Asked Questions

1. How do I earn CPE for watching the webcast?

To receive CPE credit for this course, you will need to document your participation. As you watch the webcast, you will periodically see attendance verification codes appear on the video screen. Each code consists of a single letter or number. The number of codes will vary depending on the length of the webcast. Together, the codes will verify your participation in this CPE course. The codes will be announced with a short audio cue. Each code will be displayed for about 60 seconds. When you see an attendance verification code, write it down.

At the conclusion of the webcast, look for the questions below the video player (scroll up on this page). Enter all of the codes in the order in which they appeared, and then click "Submit my test". After successfully submitting your exam, return to the CPE dashboard to print your certificate. (A link will be provided upon successful completion.) You may also complete an evaluation at this time.

2. When can I get access to watch the webcast and earn CPE?

TSCPA webcast courses are available 30 minutes prior to the start time. The ability to submit codes will remain open up to seven days post event. If you submit codes in error or fail to submit in the time frame allotted, email the cpe department cpe@tscpa.com.  

3. Can I submit a question for the instructor?

Click the "Ask the Instructor" button to email your question to TSCPA's CPE department (cpe@tscpa.com). Please be sure to indicate which video/speaker your question is for. Your question will be forwarded to the speaker. Please allow 48 to 72 hours for a response.

4. My video has suddenly stopped/frozen or keeps starting and stopping with a spinning wheel.

The most likely cause of this is inadequate connection speed. You can test your connection speed at www.speedtest.net. At least 3Mbps is recommended on a WIRED (not wireless) connection. If you watched a good portion of your course before the interruption occurred, it may just be a temporary network hiccup. Note the time on the player counter, then hit the refresh button on your browser (arrow in a circle). The video will start from the beginning. Use the progress bar to scroll to the point where you left off.

If you are connecting with a wired connection with adequate bandwidth, this issue could be a browser cache that needs to be emptied. The following link provides detailed instructions with screen shots on how to clear your cache in all popular browsers/versions: www.wikihow.com/Clear-Your-Browser's-Cache.

Restarting your computer is another way that you can often remedy problems caused by inadequate system resources.

5. I am having technical difficulty with the video that cannot be remedied by the solutions described above. Who do I contact?

Click the "Contact Technical Support" button to email TSCPA. You can also call TSCPA at 615-377-3825, and someone will assist you.