IRS Offering Additional Time at Taxpayer Assistance Centers

February 23, 2024

Updated Feb. 23: As part of a continuing effort to improve service this tax season, the IRS will hold special Saturday hours for the next four months at specific Taxpayer Assistance Centers (TACs) across the country, including in Nashville.

The special Saturday openings will take place from 9 a.m. to 4 p.m. on Feb. 24, March 16, April 13 and May 18. Offices in dozens of states, the District of Columbia and Puerto Rico will be open during this special four-month event, with no appointments required.

Download the flyer with information on the Nashville Feb. 24 event, including location, and visit the IRS Face-to-Face Saturday Help page for more details.

Jan. 29: The IRS recently announced nearly 250 IRS Taxpayer Assistance Centers (TACs) around the country will extend their weekly office hours to give taxpayers additional time to get the help they need during the filing season.

The extended office hours will be on Tuesdays and Thursdays through Tuesday, April 16. To see if a nearby TAC is offering extended hours, taxpayers can visit Contact Your Local IRS Office to access the IRS.gov TAC Locator tool. The site lists services offered, including extended hours and directions to each office. Taxpayers can call 844-545-5640 to make an appointment or walk in to get help at designated TACs offering the additional time. Normally, TACs are open from 8:30 a.m. to 4:30 p.m. Monday through Friday and operate by appointment.

The expanded hours at the assistance centers reflect funding and staffing made possible under the Inflation Reduction Act, which is being used across the IRS to improve taxpayer service, add new technology and tools as well as help tax compliance efforts.

During these additional office hours, TACs will offer all regular services; however, for cash payments, taxpayers must have an appointment. If a taxpayer needs in-person identity verification services, they must bring two forms of identification, and one must be a current government-issued photo ID. They should also bring a copy or digital image of the tax return in question if one was filed. Tax return preparation is not a service provided at any IRS TAC.

If a taxpayer needs a sign language interpreter or help with foreign language interpretation, the IRS encourages them to make an appointment. Deaf or hard of hearing individuals who need sign language interpreter services can call TTY/TDD 800-829-4059 to make an appointment. The IRS can also arrange for language interpretation in many languages through an over-the-phone professional translation service.