IRS Closes Practitioner Priority Service, Suspends Other Services

March 27, 2020

The IRS recently announced it is closing its Practitioner Priority Service, a special phone line for tax practitioners, due to having limited staff available to work. It is also suspending the e-Services Help Desk line as well as the e-Services, FIRE (Filing Information Returns Electronically) and AIR (Affordable Care Act Information Return) system help desks until further notice.

The IRS is also temporarily suspending accepting new Income Verification Express Services (IVES) requests and states it is experiencing delays with existing IVES processing. It is also suspending CAF (Central Authorization File) number authorizations, a program that assigns a nine-digit identification number the first time a person files a third-party authorization with the IRS.

Tax practitioners with e-Services accounts and client authorization can still access the Transcript Delivery System to obtain prior-year transcripts. Also, taxpayers can still use the Where’s My Refund? and Get Transcript services.